Frequently asked questions

Every piece is stitched after you order. Shop items ship in 3 to 5 business days. Custom designs add a day or two for the proof process. Standard shipping takes 2 to 5 days on top of that.

Often, yes. Put the date in your order note or custom request and we'll tell you honestly whether we can hit it before you pay anything.

Absolutely, matching sets are one of our favorite things to make. Pricing drops automatically at 10+ pieces and we keep the stitching identical across the whole run. Start a custom request with your quantity and date.

All major credit and debit cards through our secure checkout. For large team or corporate orders we can also invoice you directly.

Yes, that's most of what we do. Send a photo, sketch, logo file, or even a napkin doodle and we'll digitize it into stitches by hand. You approve a free proof before we sew anything.

Yes, and it's our most sentimental bestseller. Send a clear photo of the handwriting and we preserve every loop and wobble exactly as written.

We can. Send one or two clear photos of your pet's face. We hand-digitize the likeness and send a stitched proof for approval, so the crooked ear and the judgmental eyebrows make it in.

Nothing. Every custom order includes a free digital proof showing exactly how your design will stitch, with free revisions until you love it. You only pay once you approve.

Thread becomes part of the fabric, so it never cracks, fades, or peels the way vinyl and screen prints do. It also looks and feels noticeably more premium. Vintage embroidery from 50 years ago still holds up, and ours is stitched denser than most.

Machine wash cold, inside out, and skip the bleach. Tumble dry low or hang dry. That's it. Our full care guide has the details for delicate pieces.

If embroidery we made ever cracks, frays, or comes loose, we repair or replace the piece free, forever. Normal garment wear isn't covered, but the stitching is, for life.

Anywhere in the United States, with tracking on every order. Reach out before ordering if you're international and we'll quote shipping for you.

If something arrives damaged or we made an error, we replace it free, no questions. Because every piece is personalized and made to order, we can't accept returns for change of mind, which is exactly why we proof custom work before stitching.

Yes. Leave a note at checkout and we'll wrap the piece and include a handwritten card with your message, free.